Ok, I just got this washer about about a month ago. I'm not certain it's actually washing my clothes when it's making the noises that sound like certain death awaits behind the laundry room door. I've washed probably 100 loads by now, and I can honestly say I've never actually seen water in the machine. I don't know if I am used to older machines (my last one was a front loader so this is doubtful) but shouldn't water cover the clothes? Also there is no fabric softener dispenser, and the biggest thing for me is the locking lid!!! It drives me!!!! Also on more than one occasion, I started the machine and it didn't start. Balance is a huge challenge with this machine, as well. I am considering returning the machine if I can't get the problems resolved.